Friday, July 15, 2011

Where Do I Start?

Welcome to my blog! 

I was kinda slow getting this started, so I posted my adventures and thoughts about them out of the actual order in which they happened in. That said, below is the order I recommend for reading my posts if you want a more chronological, easy-to-understand plot. Otherwise, feel free to read in whatever order floats your boat! ~Alyssa

  1. First Impressions
  2. Doubts
  3. Darn Effective PR 
  4. Things to Hit Up
  5. Crossroads Townhouse
  6. Raves and Reservations
  7. Just Living the Dream
  8. A Good Brew
  9. Minnesota Mundane
  10. How a Cardiac Patient Melts My Heart
  11. Triple Threat
  12. Corn: It's What Grows Here
  13. Conflicted Artist and Confounded Scientist
  14.  

Tuesday, July 12, 2011

Darn Effective PR

All you business major friends of mine, take note! What I'm about to share with you is a darn good lesson on PR.

3 of the 6 roommates: Karina, Mary, and me

First, I must confess with tongue in cheek that I don't usually like schmoozing and wining and dining. I'm not sure exactly why. However, in Mayo's case, I think my consent to this dance is due to my respect for its "character." Overarching is sincerity. They have sincere motives to meet the needs of their patients first and foremost. That means a commitment to constant quality improvement in every area. Quality in recruiting excellent and highly motivated staff, rewarding them for providing quality, and also providing a safe environment to work. Plus, another reason I see myself giving in is I know they know I know they are doing it. They aren't trying to pull lamb's wool over my eyes. They are open about it, not deceptive or self-serving in the egotistical sense. They pair a lack of cunning with humble confidence that if I don't like them and buy into their company, they will be better off without me. (The alternative is true, as well: If I do like them and become employed, they benefit.)


Mayo claims to treat their people well and so why wouldn't they do it for us interns! It's a great tactic. Think about it! Don't just tell the interns how well you treat your employees; show them! Give them similar perks, like discounts and free bus passes in addition to competitive pay. Give them a legit ID badge that actually works on card readers. Take them on historical tours of the area, get them socially connected, and feed them good food. Orient them to the inner workings of the company and be exceedingly helpful to them, but be absolutely sincere about it. And finally, ask for their input about the orientation process. Value their thoughts by asking them more specific questions and then adjusting the program to suit their needs as expressed.

Touring the downtown campus with the group. Rochester Methodist

In short, they utilize the 10-week internship as a trial run, an extended interview in which they get interns used to their MO, their systems, their people, and their product. In the process, they train future employees while weeding out the undesirables that don't fit into their business garden. They make us interns love them so we go home and rave about their excellency in customer and employee care! Positive public image, CHECK!


 And there it is! Selfless sincerity is the key factor that drives the rest of your PR. Confidence and follow through should naturally come out of that key quality for effective PR! Obviously, it's working because I wouldn't be telling you that the guys in Mayo's HR and PR departments have got it down to a science!

Just Living the Dream

What does it mean to work at Mayo? If you ask my co-worker Tyler (and any of his buddies), he indubitably will quip he is "livin' the dream." I couldn't define that for you...I'm pretty sure it's a half-hearted joke aimed and fired in mockery of the proverbial "American Dream". You know, the one about raising yourself up by the bootstraps, working hard, earning money at the job you love, and then settling down with the spouse of your dreams in the house of your dreams and having little ones who bring ineffable pride and joy to your heart. (Maybe he'll get around to actually explaining it by the end of the summer, but I'm not going to get my hopes up!) Anyways, Mayo takes really good care of their employees and anyone who works there won't tell you differently because they know that they wouldn't get half the treatment they get now working somewhere else!

For me, this summer pretty much is just living a dream. I constantly wake up from reverie feeling a need to test reality, to make sure that I'm taking it all in. Then, when I believe I am awake, I fall back into that peaceful dreamlike state to soak up its healing rays like the California...ahem...Minnesota sunshine.

The other night, I sat in the warm midnight air marveling at the journey I'm on. Fireflies dotted the black periphery and ribbits echoed in the darkness right before frogs dove into the pond. Then a doe tentatively crept out from the woods. Ever so elegantly, she lowered her head to the grass to eat. It was a perfect moment! One that captured the peacefulness and beauty that comes with intimacy with Christ and elicited some good wonderment. Specifically, I was wondering at what God is doing in my life, because, as you should have gathered by now, I feel like my time in Rochester has been so ideal that it feels like a dream much of the time. I held my breath often when I first got here. I was waiting for the ball to drop and something painful to happen, yet I have found only blessing and rest from previous turmoil. I was also wondering about a future here and friendships--those that would be lost and those that would be gained in leaving California. 

Sounds like after five weeks,  I'm finally past the culture shock and honeymoon phases of the adventure because such deep questions as the ones I've just mentioned are the hallmark of a soul confronting reality. If I move here, I probably won't have as many go-out-and-explore days. I'll be assimilating and working. The adventure and the growing won't stop, thankfully, but my reality will be...realer [Not sure what word I'm looking for but that one'll do...] as I confront the real world more on my own than ever before.

Enough of that pensive stuff! Here's some more objective stuff that you'll find interesting:

St. Mary's Hospital, the Francis Building entrance. I work in this hospital but in a different building.
Where I Work:
I work in the Cardiac Surgery ICU, which is located in St. Mary's Hospital, the older of the two hospitals that comprise the Mayo Clinic in Rochester. It's a 25-bed unit that sees all ages, from newborns to centenarians. If I remember correctly, that makes it the largest unit and the only one that sees such a wide age range.  It's one of the handful of cardiovascular-related units at Mayo's Rochester campuses. 

The surgical patients we see undergo reconstructive/restorative procedures on their hearts: new heart valves, coronary bypasses, aortic aneurism repairs, ventricular assist devices (usually for severe heart failure), and patients on ECMO (extracorporeal membrane oxygenation). Occasionally, we get overflow patients from other units, for example, a couple weeks ago, one of my patients had sepsis and its myriad complications.

What I Do:
I work with a Clinical Coach every shift I'm on. Basically, they are RNs who teach me and help me hone my ability to think critically, practice physical assessments, give report and collaborate with other healthcare team members, and learn the computer-based charting interface. I'm not allowed to give medications, like during my clinical rotations for school, but it gives me more time to focus on the rationale for medications and other interventions. Unlike most other Summer III interns who have one or two coaches, I have four and they are absolutely great! I get the benefit of learning from their different strengths!
One of the unpredictable rainstorms I walked into after work during Week 1. I walked about 500 feet with an umbrella in hand, jumped a puddle at least 6-inches deep, and was soaked up to my knees!

A Good Brew

The only thing I ever seem to spill is coffee. My friend Isaac back home (as well as his unfortunate satchel) and my Blazer (whom I've aptly named Bean) can attest to this! This foible of mine is slightly embarrassing, usually amusing, and hopefully endearing to that poor soul next to me when my clumsiness collides with one of my coffee confections.

Yesterday's bus ride to work made for the third time I've spilled coffee since I got here. The first time I had the bright idea of putting my travel mug in my purse. My purse looks okay because it's black, but all of my paperwork (schedule, class notes, EVERYTHING) has unmistakable brown stains that tend to elicit little jabs from everyone who sees them.

The second time, I spilled a few drops from my mug as I headed up the townhouse's stairs to my room. I was really thankful that the carpet is a perfectly matching mocha color.

And yesterday. Well, yesterday I surprised myself with a warm splash of good ole home brew as I sat next to my roommate Karina. It was my new favorite coffee on my new Asics track pants at 6:35am! I don't even remember what I was attempting to do before I so gracefully dumped my coffee all over my leg, my name badge, the seat...but I'm sure it wasn't important. Actually, now that I think about it, I was trying to send a text!

The point of this story is to share a discovery with the coffee lovers. You deserve your mug to be topped off for reading this far, after all!


Caribou Coffee rises to the top of my favorite coffees list! The classic Dunkin Donuts and the honest Seattle's Best, as delicious as they are, have been dethroned recently. The sad part of the story is that you have to special order it if you live in California because you can't find it anywhere.

And it's RA Certified, which means the harvesters are fairly compensated for their work!

CONSIDER YOURSELF WARNED: If you have coffee plans with me, make sure you have napkins and maybe a Tide pen with you! ;)